Last updated: September 2026
1. Overview
We sell digital products and services. Each one carries its own guarantee or refund window, and that window is stated on the product page you bought from. Outside it, sales are final.
This page explains the rules that apply to every order, whatever you bought.
2. Where to find your guarantee
Guarantees differ by product, because the products are not alike. A VPS, an email pack and a done-for-you service each need different terms. Rather than keep a second list here that can fall out of date, we state the terms in one place only: the product page.
Check the product page you ordered from. If it states a guarantee, replacement period or refund window, that is the term that applies to your order. If it states none, section 4 below applies.
If you cannot find the terms for something you bought, email su*****@******************ns.com and we will tell you what applies to your order. Ask before you buy if it matters to your decision.
3. What we cover on every order
These apply whether or not the product page states a guarantee:
- We could not deliver. If we are unable to supply what you ordered, you get a full refund. This includes an order we cannot fulfil in the language, format or quantity you asked for.
- We withdrew the service. If we discontinue or suspend a service within 30 days of your purchase, you are offered a pro-rated credit toward another product.
- We charged you in error. A duplicate charge or a payment taken for something you did not order is refunded in full.
4. What is not refundable
Digital goods and services are non-refundable once delivered or once access has been granted, unless the product page says otherwise or section 3 applies. In practice that means:
- A download, list or file once the link has been sent or access has been opened.
- A server once it has been built and the login details have been sent.
- A hands-on or done-for-you session once it has been carried out.
- Content or links once they have been produced and delivered.
We also do not refund on the basis of search engine results. No tool or service can guarantee rankings, traffic or indexation, and we do not claim to.
5. How to claim
- Email su*****@******************ns.com within the window stated on the product page. Include your order number.
- Tell us what went wrong and send evidence โ screenshots, logs, or the failing accounts or URLs.
- Allow up to 2 business days for us to review it and issue a replacement, credit or refund.
We are in Thailand, on ICT (UTC+7). Business days are Monday to Friday.
6. Disputes and chargebacks
Contact us before you contact your payment provider. Most problems are fixed the same week, and a replacement is usually faster than a dispute.
If you start a chargeback or dispute without contacting us first, we reserve the right to refuse any replacement, credit or refund, and to recover the fees the chargeback costs us.
7. Contact and updates
Questions go to su*****@******************ns.com. We update this policy when our terms change, and the date at the top shows the last revision.
